Last Updated on 10/13/2010.
We understand that few things are more important to you than your privacy. As a result, we've put a lot of time, effort and expense into upholding the highest possible standards of integrity and member protection.
In order to use some of the features of the Services, you may need to create a Member account which requires you to provide us with some personal information. During the account creation process you will be required to provide certain personal information, such as your cell phone number and email address. This information is used to provide and otherwise administer your participation in the Services requested. You may also be asked to provide confirmation that you are the registered owner of the wireless phone number you provide. Confirmation can occur (i) via input of a password on SoLow.com (password is sent to the cell phone number upon registration) or (ii) by providing a SMS (text message) confirmation to SoLow. We may also use your email and cell phone number to send you notifications about your account.
When you call our toll-free Service participation phone number, we collect the phone number of the phone line you call from for the purposes of administering your participation in the Service, and contacting you in the event that you are eligible to win a prize.
When you purchase products or Services through the Site or redeem items from the SoLow Points Program, we will also request additional personal information, such as contact and billing information. We use such information for the purposes of processing and administering your payment and delivering the requested products.
When you win one of our games, contests or sweepstakes, we may collect your name, address, phone number, email address, photograph, and all other information you provide on any prize claim documents or otherwise. We use this information to deliver your prize and showcase your winnings on our Site.
The Site may also provide you with features that require specific information be provided in order to use that specific feature. For example, we may offer you the ability to sign up to receive newsletters or other alerts from SendMe or our Partners to be sent to your email address or cell phone and would ask for that contact information to deliver to you the Services you requested. You may opt-out of receiving these newsletters or other alerts at any time by emailing email@example.com or by telephone at 877-402-3687
Members are provided with a "My SoLow" account where they may upload certain personal information such as their contact information or other personal information that they may choose. We use any personal information you provide in your "My Solow" account to provide and otherwise administer your participation in the Service.
Finally, we keep track of how you use the Services, including your use of various elements of the Services and communications with us. This information is an important tool we use in evaluating and improving our Services to make them more fun and useful for our Users.
Log Data: When you visit the Site, our web servers automatically collect anonymous information that describes how our Users use and navigate our Site. This includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this information to keep track of overall Site information, analyze trends, administer the Services, track how Users use the Services, and gather broad demographic information, and improve the Site.
Web Beacmessagetem0_.ons: While you are on our Site, or while you are otherwise viewing our content, you may encounter Web beacons, which may come from us or from third parties, such as advertisers or content providers. A Web beacon, which is sometimes also called a Web bug or "clear gif," is a small graphic image in a Web page, a Web-based document or an e-mail message, which generally allows the party that set the Web beacon to monitor certain information about the viewer of the Web page, Web-based document or e-mail message, and may allow access to certain cookies. Web beacons are usually invisible to the user, because they are very small (generally 1-by-1 pixel). However, in general, any electronic image viewed as part of a Web page, including an advertisement, can act as a Web beacon. Web beacons typically collect the URL of the page the Web beacon comes from, the type of browser requesting the Web beacon, the IP address of the computer that the Web beacon is sent to and the time the Web beacon was viewed. We do not have control over Web beacons used by third parties and do not have access to whatever information they may collect. We may use Web beacons to count Users of our Web pages and we may include Web beacons in HTML-formatted e-mail newsletters in order to count how many of our electronic newsletters (or particular articles, links, etc.) were actually opened. We aggregate all information we collect through Web beacons and we do not use Web beacons to track any individuals' use of the Site.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or maintain personally identifiable or non-personally-identifiable information from persons under 13 years of age, and no part of the Site is directed to persons under 13. You must be at least 13 years of age to sign up for or use the Services and each User who signs up or uses the Services represents to SendMe that they are at least 13 years of age. Any User who is under the legal age of majority in his or her province or territory of residence (a "minor") must have his or her parent or legal guardian's permission to use the Site. If SendMe receives a complaint which states that a User is under 13 years of age, we will prohibit further collection of personal information from such User and block their usage of the Services. Such Users will also be ineligible to win any game or to redeem SoLow Points, and will be disqualified upon age confirmation at time of prize award.
We use the personal and other information we collect (i) to provide you with the products and Services you request and to process payments for such, if required; (ii) to deliver any prizes you may win in games, contests or sweepstakes you choose to participate in and showcase your winnings on the Site; (iii) to notify you about new features and services on the Site or other products and services that we think you will find interesting, if you request; and (iv) for analytical purposes to help us to improve the Services and for our business generally.
SendMe does not sell, rent or share your personal information without your prior consent, except as otherwise set out herein. We do however, share personal information with third party contractors who assist us in providing the Services to you. For example, we may provide your personal information to cellular carriers in order to ensure that products or Services you order are successfully delivered. These third party contractors agree to use the information only to perform the service for us. Your personal information may be maintained and processed by our affiliates and other third party service providers in the United States or other jurisdictions. For more information on the manner in which we or our service providers manage and use your personal information, e-mail or write us at the contact information set out below.
From time to time, we or a partner, may sponsor a promotion, sweepstakes or contest on the Site. Users may be asked to provide personally identifiable information including name, email address or home address or to answer questions in order to participate. We may transfer personal information to certain advertising or promotional partners to facilitate your participation in the promotion, sweepstakes or contest.
Finally, SendMe, our affiliates and our service providers may disclose personal information if required by Canadian, US or other law (such as in connection with a search warrant, subpoena, or court order) or to an investigative body in the case of a breach of an agreement or contravention of law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims.
Member accounts are secured by member-created passwords. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
SendMe takes precautions to ensure that personal information in our custody and control is protected. We use reasonable administrative, technical and physical safeguards, including restricted access, to protect personal information that is stored within our database from unauthorized access, use, modification and disclosure.
Please note that we cannot guarantee the security of your personal information in our custody and control. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your personal information. We follow generally accepted industry standards to protect the personal information submitted to us over the Internet, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event that SendMe is acquired or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
You have a right to request access, updating and corrections of inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. To update your personal information, change the service features you have elected to receive, or change your privacy preferences, you can do so by signing in to the Site and accessing the page titled "My SoLow". You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
1. Via Email: firstname.lastname@example.org
2. Via Mail: SendMe Inc., Attn: SoLow Customer Service - 150 Spear Street, 14th Floor, San Francisco, CA 94105
Terms & Conditions: Content provided by SendMe, Inc. subscribers to the SoLow service receive up to 20 guesses per game per day on the No Charge SoLow Games. Sprint, Verizon Wireless, Bell Mobility and Bell Aliant customers: to stop receiving the security code confirmation text messages or to cancel a service at any time, text STOP or ARRET to 23687. AT&T and T-Mobile customers: to stop receiving the security code confirmation text messages or to cancel a service at any time, text STOP to 76955. Alltel customers: to stop receiving the security code confirmation text messages or to cancel a service at any time, text STOP to 65555. All purchases must be authorized by the account holder.
SoLow Elite subscription and other game charges are applied to your cell phone bill or prepaid balance. NO PURCHASE OR SMS MESSAGE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING. Please see the Rules to play without purchase or SMS message. The promotion is only open to legal U.S. residents who are 13 years or older. Minors must get parent or legal guardian's permission to enter. Void in Puerto Rico and where prohibited by law. Premium games are void in and to residents of Georgia. You must be 18 or older to participate in Florida. Elsewhere, users must be age 18 or older or have parental permission to participate. Beginning November 12th, all new games will be open to residents of Canada over 18 years old (excluding Quebec). To participate, you must be the named account holder of a mobile device with wireless Short Message Service (SMS) or have access to a residential phone line. See individual prize rules for additional eligibility restrictions, prize descriptions/restrictions, ARVs, alternative means of entry, and complete details. Subscriptions automatically renew unless cancelled. List of participating wireless carriers is subject to change at any time. Message and data rates may apply.
Sprint, Verizon Wireless, Bell Mobility and Bell Aliant customers: text HELP, INFO or AIDE to 23687 at any time for more information about how to play. AT&T and T-Mobile customers: text HELP to 76955 at any time for more information about how to play. Allied Wireless and Alltel customers: text HELP to 65555 at any time for more information about how to play. You can also contact SoLow customer service at email@example.com or by calling 1-877-402-3687. [ID: 16]